Your comments
The dev team has extended the amount of time it takes before getting logged out; we'll check to see how reasonable a "Keep me logged in" button would be.
Comet,
Thank you for helping with this. Is there any chance you could send us the original file over a Dropbox link or something else? Our dev team is wanting to try uploading this to FN themselves to see what's happening.
Glad to hear! Let us know if you need anything else.
Sure thing! If anything else pops up, feel free to submit another ticket.
The site has undergone significant redesign, and this issue should now be resolved. If you still have any issues, though, feel free to submit another ticket!
The site has undergone significant redesign, and it now works well with various resolutions. If you do continue to have issues, feel free to submit another ticket.
Dearg, I apologize for the delay. One possible reason that the importer is having issues is because of the theme on FA. Could you check and make sure your theme is set to classic instead of beta on FA?
If that doesn't resolve the issue, I'll check with our system administrator and see if we can just clear this out and have you try to import again.
Blitzy, I apologize for the delay. I haven't seen this issue myself. Are you still unable to see comments at this point? If so, could you take a screenshot to show what you see?
This is an interesting idea, and since multimedia is one of the most used features on the site, it could be worth expanding functionality. I'll check with our development team to see if this would be reasonable.
Customer support service by UserEcho
At this point, while this could be useful, it would also require a good amount of coding and redesign to implement correctly. We're close to finishing the current layout of the site. For now, we're going to pass on this, but we could take it into consideration if there's a large site redesign in the future.