Several days ago (more than a week) I started an import job from FA, then I went to do other things and forgot about it since I never received the completion email. I went to check now and the import seems stuck, as the progress bar is cycling and it displays the message "Processing artwork: 63 of 302?". This was not the first import, I just wanted to bring the account up to date with the FA one. I'm quite sure it got stuck several days before FA began experiencing problems, so it might be a bug in the import system and not an issue contacting FA.
The importer being stuck prevents me from attempting further imports, although I guess that's a moot point at the moment.
Customer support service by UserEcho