What should I do if the importer is stuck on the same piece of art for over an hour?

Jen Foxworth 8 years ago updated by Digby (Community Manager) 7 years ago 2

My art is being imported from FA, and at first it was doing fine, but it's been stuck on the same number for the last hour, is this normal? (it's been running for about 2 or 3 hours now)

I had accidentally started my importer while still on beta theme before I read the IMPORTANT section, (tips on that, have it be such big font you have to get past that to even get to the importer itself, or be a popup you have to remove) and it successfully got to "Processing Artwork: 0 of n" and the number is correct. It's been there for hours. Like nearly a full 24


Hello, Jen. I've been going through several of these older tickets to make sure everything has been resolved. From what I can see, your account has imported images from FA, so I believe you were able to get it working. Every once in a while, we do run into issues with the importer, but we'll work to get it up and running as quickly as possible.

If you still have any lingering issues, please let us know. Thanks!