Can't delete submissions
Ziel Omizu 7 years ago • updated by Digby (Community Manager) 6 years ago • 7
I can't seem to be able to delete submissions on one of my accounts, zieli. I'm trying to clean up/re-upload my gallery because the importer made a complete mess of my submissions and there's a ton I wouldn't have here anyway, but I can't delete them!
I can delete them just fine on my other GrumpMonster account, so I have no idea what's going on. I even tried switching zieli to my main and THEN trying to delete them - it didn't work. This is very frustrating!
Customer support service by UserEcho
I had this problem immediately after using the importer to transfer my gallery. It seemed to resolve itself after several hours, but I occasionally experience it with new uploads now. Sometimes it seems like the server needs additional time to process the upload entirely due to high demand, and it won't permit deletion it until it has finished.
I should mention that it has been many MONYHS since I orignally did the import, so this bug has nothing to do with that.
We've got couple more reports about this and will be investigating the issue.
Sorry about the inconvenience!
Could you try and move the submission into unlisted or draft to see if you can delete it from there?
We'll be investigating the issue either way, it should be possible to delete from anywhere.
I think I managed to delete ONE that way, via drafts, but then I think I couldn't move to drafts after that one.
I'll give it another shot and report back.
Alright, everything seems to be working fine for me at the moment - but I still hope the bug can be found and fixed for others who've had the same problems!
Glad to hear your problem was fixed for you specifically. I know that we've had some significant changes to the site, and it appears that this issue rarely occurs now; if we see this happen again, we'll look into it with the version of the site.