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Import Data not responding with new FA 12/31/19 update

Magnus Strange 5 years ago • updated 5 years ago • 7

Hey there! I tried importing my data before and after the new FA site update. Not sure what could be causing the issue. 

Answer

Answer
Confirmed
Dari (Systems Admin) 5 years ago

Hey there,

You need to have FA set to use the Classic layout in your account settings for the importer to work.

Answer
Confirmed
Dari (Systems Admin) 5 years ago

Hey there,

You need to have FA set to use the Classic layout in your account settings for the importer to work.

Magnus Strange 5 years ago

classic layout is in use and no luck.

Dari (Systems Admin) 5 years ago

I cleared out the importer queue. Can you give it another try?

Magnus Strange 5 years ago

I gave it another go, but I don't see anything different. This is what I see after click login and import. 

Dari (Systems Admin) 5 years ago

So nothing at all happens when you click Login and Import?

Magnus Strange 5 years ago

That's correct! 

Magnus Strange 5 years ago

Hello Dari, I'm still having this issue. Do you have any advice? 

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