Since you have an issue with people who spammed the support area, what if you add a white list where after a certain amount of legitimate posts, and the user appears to be someone who isn't going to stir up trouble, white list them so their stuff gets posted automatically?
I've posted a few new topics and shared them immediately with friends and they went "Nothing loaded, a broken link." and then after a while I figured out "Oh, it hasn't officially posted yet, thats why."
So, I understand the need for moderation, but it would be nice to white list those you can trust not to stir up trouble. Is just a thought, is all. I doubt it will happen considering the support software used here is not custom built like the site is and may not be as easy to modify but felt worth mentioning.
Customer support service by UserEcho